Refund policy

To be eligible for a return, you should provide a unboxing video of 360 degree view, your item must be broken or damaged in transit which you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at queenssilverjewellery@gmail.com or +91-9642554433. Please note that returns will need to be sent to the store address in Punjagutta, Hyderabad.

You can always contact us for any return question at queenssilverjewellery@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item with a proof of video of unboxing, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges

No Exchanges on the items purchased on sale.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at queenssilverjewellery@gmail.com.